Learn more about how Now&Me collects and uses data and your rights as a Now&Me user.
In terms of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint may be intimated to Drishti Gupta, Grievance Officer, who may be reached at 23-A Third Floor, Shivaji Marg, West Delhi, Delhi India – 110027. The complaint shall be redressed within a period of 15 (fifteen) days.
A. Collection of Your Personal Information
1. COLLECTION OF PERSONAL INFORMATION
"Personal information" is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, email address, phone number etc.
(i) physical, physiological and mental health condition;
(ii) sexual orientation;
(iii) medical history and records;
(iv) any detail in relation to the above as provided to the Company for providing the service; and
(v) any information received under (i) to (iv) above for processing or storing such information under a lawful contract or otherwise.
SPDI shall not include any such information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force.
At the time of creating the Account, user data such as name, email ID, etc., shall be collected and the user grants requisite permission for the same. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate its needs. The type of personal information that we collect from you varies based on your particular interaction with the Company.
We may also collect data in relation to your reactions on the thoughts and replies through emojis, your postings in Sub-communities, your status updates etc. in order to optimize Now&Me and provide curated experience to each individual User.
We may also collect personal information that you post in your Submitted Content such as profile, feedback, and any comments or discussions you post in any blog, forum, or other correspondence site on Now&Me. The Company reserves the right to record the conversations through the messaging/chat mechanism on the platform. All the chat/messaging logs can be used for but not limited to monitor and prohibit abuse, safeguard the rights of the users, resolve disputes etc.
We may also collect data in relation to your reactions on the thoughts and replies through emojis, your postings in Sub-communities, your status updates etc. in order to optimize Now&Me and provide a curated experience to each individual User.
We shall also collect information in relation to the number of Expert sessions availed by you, details of the Expert, date and time slot of the sessions, any SPDI shared over chat with the Expert. It is however clarified notwithstanding anything else contained in this policy, the Company shall not be privy to the proceedings of the Expert sessions itself and the same shall be confidential as per applicable law.
We may obtain your device ID, which is sent to the Company's servers and used in fraud prevention efforts.
Cookies: We and our third-party service providers collect information from you by using cookies. A cookie is a small file stored on user's computer hard drive containing information about the user. The cookie helps us analyse web traffic or informs you about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. When you visit Now&Me, we may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to your computer that identifies your browser.
Disabling Cookies: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of Now&Me because it may not function properly if the ability to accept cookies is disabled.
Clear GIFs, pixel tags and other technologies: Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with Now&Me to, among other things, track the activities of Now&Me visitors, help us manage content, and compile statistics about Now&Me usage. We and our third-party service providers also use clear GIFs in HTML emails to our Visitors, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
B. How the Company Uses the Information We Collect
1. HOW PERSONAL INFORMATION AND SPDI IS USED
We collect your personal information and and SPDI aggregate information about the use of Now&Me to better understand your needs and to provide you with a better Now&Me experience. Specifically, we may use your personal information for any of the following reasons:
- To provide our services to you, including registering you for our services, verifying your identity and authority to use our services, and to otherwise enable you to use Now&Me
- For customer support and to respond to your inquiries.
- For internal record-keeping purposes.
- To process billing and payment, including sharing with third party payment gateways in connection with Now&Me
- To improve and maintain Now&Me (for example, we track information entered through the "Search" function, this helps us determine which areas of Now&Me users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable).
- To periodically send promotional emails to the email address you provide regarding new products on Now&Me, special offers on Now&Me or other information about Now&Me that we think you may find interesting.
- To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested.
- For the Company's market research purposes, including, but not limited to, the customization of Now&Me according to your interests.
- We may use your demographic information (i.e., age, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;
- To resolve any dispute/ complaint raised by you against the Expert;
- To help concerned authorities in case an Expert raises a complaint against you and is desirous of initiating appropriate legal action;
- To intimate authorities if the Expert is of the view that you may cause harm to either yourself or others;
- We also may compare personal information collected through Now&Me to verify its accuracy with personal information collected from third parties
- We may combine aggregate data with the personal information we collect about you.
It is clarified that the use of your SPDI for the above purposes occurs only after the Company has anonymized the SPDI i.e., you are not identifiable from the SPDI you have shared with the Expert over chat.
It is further clarified that your registration on Now&Me shall be deemed to be your consent to be contacted for the purposes mentioned above, (i) on the mobile number shared by you even if you are registered with the National Customer Preference Register (NCPR) and have opted out of receiving promotional calls and messages and (ii) by way of SMS or email notifications or messages in any other electronic form.
C. Electronic Newsletters, Invitations, Polls and Surveys
At our sole discretion, the Company may offer any of the following free services on Now&Me, which you may select to use or receive at your option. Certain of the following services may require you to provide additional personal information as detailed below:
1. ELECTRONIC NEWSLETTERS
We may offer a free electronic newsletter to users. We will gather the email addresses of users who sign up on Now&Me for the newsletter mailing list. Users may remove themselves from this mailing list by opting out of receiving newsletters during the registration process, by following the link provided in each newsletter that points users to a subscription management page where the user can unsubscribe from receiving newsletters or by changing their preferences in their profile settings page.
2. SEND TO A FRIEND
Now&Me users can voluntarily choose to electronically forward a link, page, or document to someone else by clicking "send." To do so, the user must provide his or her email address, as well as the email address of the recipient. The user's email address is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues, services, and/or Now&Me. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. We may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
We may conduct user surveys from time to time to better target our content to our Now&Me users. We will not share individual responses from these surveys with any third party. We will share aggregate data with third party service providers, partners, and other third parties. We also will post aggregate data containing survey responses on Now&Me; that data may be viewed and downloaded by other users of Now&Me.
We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. The Company may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information, SPDI or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. The Company is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.
Your password is the key to your Account. When creating your password you should use unique numbers, letters, special characters, and combinations thereof. In addition, DO NOT disclose your password to anyone. If you do share your password or your personal information with others, you are solely responsible for all actions taken via your Account. If you lose control of your password, you may lose substantial control over your personal information and be subject to legally binding actions taken on your behalf. Thus, IF YOUR PASSWORD HAS BEEN COMPROMISED FOR ANY REASON, YOU MUST IMMEDIATELY NOTIFY THE COMPANY TO CHANGE YOUR PASSWORD.
We may share the information that we collect about you, including your personal information, as follows:
1. INFORMATION DISCLOSED TO PROTECT US AND OTHERS
We may disclose your information including Personal Information and SPDI if:
(i) the Company reasonably believes that disclosure is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirement of any governmental authority,
(ii) disclosure would potentially mitigate our liability in an actual or potential lawsuit,
(iv) disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities, or
(v) necessary or appropriate to protect our rights or property, or the rights or property of any person or entity.
2. INFORMATION DISCLOSED TO THIRD PARTY SERVICE PROVIDERS AND BUSINESS PARTNERS
We may contract with various third parties for the provision and maintenance of Now&Me and our business operations, and the Company may need to share your personal information, SPDI and data generated by cookies and aggregate information (collectively, "information") with these vendors and service agencies. For example, we may provide your information to a credit card processing company to process your payment. The third parties will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the services to you. If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity.
3. DISCLOSURE TO OTHER USERS OF NOW&ME
The publicly available information that you post (other than your payment information) is available to other users of Now&Me. Comments that users post to Now&Me also will be available to other visitors to Now&Me (see our discussion of User Generated Content below). In addition, we will post the results (in aggregate form) of surveys to Now&Me.
Now&Me provides for a live button on the Now&Me app. You shall be shown as ‘live’ to the other Users on the Now&Me app when you engage in any activity on the app including reading, posting, replying, reacting etc. While browsing through the feed, you can also see if any other User is live on the app. However, you will not be shown ‘live’ on the app if you are posting/ commenting anonymously.
You will be able to react to ‘thoughts and replies’ of the other Users through emoji of you are a non-anonymous User. The other Users will be able to see your username once you have reacted to a ‘thought or reply’.
You will also be able to update your status on the Now&Me app if you are a non-anonymous User. Your status update will be visible to other Users on the feed and on your profile.
4. INFORMATION DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS UNDER APPLICABLE LAW
We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user ID history, quoting and listing history, and complaints, to law enforcement or other government officials if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority.
5. IN THE EVENT OF A CHANGE OF CONTROL OR BANKRUPTCY
In the event that the Company undergoes a change in control, including, without limitation, a merger or sale of all or substantially all of the Company's assets to which Now&Me relates or other corporate reorganization in which the Company participates, and is thus merged with or acquired by a third-party entity (a "Successor"), the Company hereby reserves the right to transfer the information we have collected from the users of Now&Me to such Successor.
In addition, in the event of the Company's bankruptcy, reorganization, receivership, or assignment for the benefit of creditors, or the application or laws or equitable principles affecting creditor's rights generally, the Company may not be able to control how your information is transferred, used, or treated and reserves the right to transfer the information we have collected from the users of Now&Me to non-affiliated third parties in such event.
F. Links to External Websites
G. Updating, Deleting and Correcting Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
H. What Choices Do I Have Regarding Use of My Personal Information?
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your Account or any services you have requested or received from us.
I. User Generated Content
We invite you to post content on Now&Me, including your comments, feedback, pictures, and any other information that you would like to be available on Now&Me. If you post content to Now&Me, all of the information that you post will be available to all visitors to Now&Me, unless the same has been done anonymously in accordance with Now&Me features. If you post your own content on Now&Me, your posting may become public and the Company cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.
THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. THE COMPANY MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT. THE COMPANY WILL POST ITS UPDATED POLICY ON NOW&ME ON THIS PAGE. THE COMPANY ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED USE OF NOW&ME AND/OR CONTINUED PROVISION OF PERSONAL INFORMATION TO US WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.